If you have made a return, the refund will be made within 14 days of receiving the return in our warehouse. Make sure you provide us with your Iban in order to make the transfer
You can return it within 30 days of receiving the order and the return is free.
We ship throughout Italy with express courier such as TNT - Bartolini or Gls
Shipments are made 1 working day from receipt of payment and all the requested data. The courier does not make preventive phone calls or manage requests for deliveries at particular times, for this reason it is very important to provide a delivery address where there is ALWAYS a person present to collect the goods at any time of day in order to avoid unnecessary and costly delays. storage costs. If this is not possible, you can request a Free Deposit and collect it personally at the nearest branch. Delivery takes place within 24 hours for most of the Italian territory; 48 hours for islands and some hard-to-reach locations. It is always better to register as a customer to receive emails with shipment tracking
Delivery and acceptance of the goods
In order to avoid any inconvenience, it is ALWAYS necessary to accept the package, subject to verification of the contents. It is essential to DEMAND that the following words be indicated on the delivery note: "I accept the package subject to verification of the integrity of the contents". Otherwise it will not be possible to retaliate against the courier for any damage suffered and also the insurance will have no value.
In the case of defective goods
In the case of defective goods, they can be returned within 15 days of delivery. The goods will be replaced or refunded if they are out of stock and no longer available.